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Warranty Policy

At Napier, we stand behind the quality and craftsmanship of our products. To ensure your satisfaction and peace of mind, we offer the following limited warranty.

Duration

Our tents include a 1 year warranty from the date of purchase. Accessories are covered by a 30 day warranty. Second Life products include a limited 60 day warranty for broken poles only.

Coverage

  • Broken poles: If your pole breaks under normal use
  • Defect in material: Issues caused by faulty materials
  • Defect in workmanship: Issues due to errors in manufacturing

Exclusions

  • Normal wear and tear
  • Fading
  • Accidental damage (like a dropped product)
  • Product misuse or improper care
  • Cleaning related issues
  • Modifications
  • Damage caused by mother nature
  • Discontinued products

Replacement Orders

Warrantied products may be replaced or repaired at the discretion of Napier Outdoors. Replacement parts may be new or refurbished.

  • Within 90 days from the purchase date, Napier will ship the replacement part free of charge in North America. Free shipping does not apply to Second Life products.
  • After 90 days from the purchase date, a flat rate shipping fee will apply.
Quantity United States Canada
1-3 poles $15 $20
4-15 poles $20 $30

Please note expedited shipping is not available for replacement parts. Processing time is 5 to 7 business days.

Claims

Your product must be under warranty to obtain warranty service. To submit a warranty claim, you must have the following:

  1. Proof of purchase
  2. Model number (found on the carrying bag or on the back of the warning label on the tent bag)
  3. Product Production Code (found on the back of the warning label on the tent bag ex. 2022-04C-BDCAMBD06CHI)
  4. Picture of defect (not required for broken poles)

Warranty claims can take between 1 to 2 weeks to process. Napier will determine if the product will be repaired, or parts replaced and will send you an email with the decision and next steps. Please check your junk or spam folder for our response.

Start the warranty claim process by selecting the below link: