For all consumer orders, we currently ship to US & Canada only.

Please enter your shipping information during checkout to calculate your shipping
rates. 

For replacement parts, the shipping fee is a flat rate of $15 in the US and $20 in Canada for
1-3 poles. 

Estimated transit times are provided during checkout. Please enter your shipping information during checkout to calculate delivery times. The standard delivery time is 3-7 business days.

**Please note the delivery time may vary depending on your location.

Express shipping is not available. Estimated transit times are provided during checkout. Please enter your shipping information during checkout to calculate delivery times.

Please allow at least seven days for your order to reach you. If it has been more than seven days, please contact help@napieroutdoors.com.

Please contact help@napieroutdoors.com. 

To avoid this from happening, please leave a note during the order process to ensure the carrier can locate your delivery address.

**Please note we cannot refund the shipping/handling fee if the address was entered incorrectly.

Napier offers a one-year manufacturer warranty on tents and a 30-day warranty on accessories.  

The warranty policy can be viewed under the "Support" tab, or by clicking here https://napieroutdoors.com/pages/warranty-policy.

To submit a warranty claim, please fill out the e-warranty claim form found at the bottom of the page by
selecting “Submit Warranty Claim”. 

Please view Napier’s complete return policy under the “Support” tab, or by click here https://napieroutdoors.com/pages/return-policy.

Return requests can be submitted by selecting “Return Form” at the bottom of the return policy page.  

If you received a damaged tent from Napier or are missing parts, please submit an e-warranty claim here https://napieroutdoors.com/pages/Warranty-Form.

If you ordered the wrong size tent, or would like to exchange for another model, please see the section above on how to return your tent. Once your return is
processed, you can order the new model desired.  

Tents purchased from third-party retailers are to be returned and exchanged through them, including
Amazon purchases.  

Please do not return a tent to Napier without a written confirmation from us. We cannot process returns for tents that are not purchased directly from us.

Tents purchased from third-party retailers are to be returned to them including Amazon purchases.

Our truck tent poles are designed to be the perfect fit, even if this means they may feel tight during set-up. Please ensure not to force any pole during set-up, and ensure the right poles are being put in the correct places.

For Truck Tents, ensure the vestibule pole is set-up on the outside of your tailgate wire, rather than the inside as this causes excessive tension on the pole. Align the tent to the truck bed carefully before tightening the straps. Ensure the vestibule pole is in the middle of the main pocket before inserting the ends into the
side pockets.

Please view our Set Up Videos for further instruction - https://youtube.com/playlist?list=PLsfKAxr3MgBZleyc2Uu1q6U1T0W-9_PSz&si=n8SLxGhONVsPZHhV

All our tents come with
color-coded poles to make set-up a breeze. Most tents can be set-up within 10-15 minutes. Please visit our product pages for more information on the set-up
process or watch our setup
videos here https://youtube.com/playlist?list=PLsfKAxr3MgBZleyc2Uu1q6U1T0W-9_PSz&si=n8SLxGhONVsPZHhV.

Replacement parts can be ordered directly from Napier Outdoors here https://napieroutdoors.com/collections/replacement-parts. Orders
are typically delivered within 3-7 business days from date of shipment. For replacement part orders, processing time can take up to 5 business days.

The color of replacement poles may differ from those in your original tent purchase, but the pole is still compatible.

Replacement poles may be 1-2 inches longer or shorter than the original, but they are fully compatible with your tent model and will function as intended.

Unfortunately, we no longer offer replacement parts for discontinued tent models.

A seam sealer is not necessary but you may add for additional protection and maintenance. Our rainflies and truck tent floors have taped seams to guard against water entry. Please note that water drops through the needle holes along the seams is common with all tents and is not a manufacturer’s defect.

If you have a retractable cover, the tent can be set-up.

Folding and hinged covers will need to be removed.

If you have roll-up cover, ensure the cover is less than 6″ high for the tent to fit. If the tent is placed against it, please note that the rain could find its way between the truck tent and the cover since there will be a slight gap between the two.

Please visit the respective tents' product pages for complete information.

Yes, as long as the circumference of the trailer opening does not exceed 210″

Yes, Models 82000, 84000, and 19100 are compatible to use on trucks with caps as long as the height of the cap does not exceed 80”.

Yes, the Sportz Link is compatible with any Backroadz or Sportz Truck Tent, and the Backroadz Link is compatible with any Backroadz or Sportz Truck Tent!

Please note, the colors will be different for the Sportz and Backroadz products.

Our Sportz Truck Tents are our most premium Truck Tents and include additional features and benefits not seen on our Backroadz Truck Tents.

Our Sportz Truck Tents have a 2000mm PU waterproof coating and a Polyester Oxford floor, whereas our Backroadz Truck Tents have a 1500mm PU waterproof coating and a Polyethylene floor.

The Sportz Truck Tents also include an additional rear-cab access window, built in ceiling vents, and an optional 4’ freestanding awning.

Napier tents are built to withstand tough weather conditions and are backed by a one-year warranty. For avid campers who adventure to the core, we recommend applying a seam sealer and waterproofing
spray every 12-24 months to enhance performance and prolong the lifespan of your tent. Our recommended products can be found here https://napieroutdoors.com/pages/maintenance-and-repairs.

Please refer to our Become a Dealer page. 

The state of California requires businesses to provide warnings about exposure to chemicals like Tris(2-chloroethyl) phosphate. This is a chemical that is used in all tents (and other common equipment) with flame retardant coating. Prop 65  lists chemicals that are dangerous in their pure form. When these chemicals are used as components of common products, they are in a relatively small amount and is commonly found in other common products such as aspirin, gasoline, alcoholic beverages, food and so on.

We use the label to keep our customers informed and to comply with the California law, however our customers safety is our priority and we are confident that our products do not demonstrate a health & safety concern when used properly as stated in the manuals and instructions.